Terms and Conditions - Gardener London

Welcome to Gardener London. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before engaging with our services.

1. Introduction

Gardener London provides professional gardening and landscaping services to residents and businesses across London. These terms and conditions govern the use of our services and the relationship between Gardener London and our clients.

1.1 Acceptance of Terms

By booking our services, you accept these terms and conditions in full. If you disagree with any part of these terms, you must not use our services.

2. Services Offered

Our range of services includes, but is not limited to:

• Garden Design and Planning
• Lawn Maintenance
• Planting and Plant Care
• Hard Landscaping
• Seasonal Garden Preparation

Each service is tailored to meet the specific needs of our clients, ensuring high-quality results and customer satisfaction.

3. Booking and Appointments

To schedule a service, clients can contact us through our website or by phone. Bookings are subject to availability, and we recommend booking in advance to secure your preferred dates and times.

3.1 Confirmation

Upon booking, you will receive a confirmation email detailing the scheduled service, including the date, time, and scope of work.

3.2 Cancellations

If you need to cancel or reschedule an appointment, please notify us at least 48 hours in advance. Cancellations made within 48 hours may incur a cancellation fee.

4. Pricing and Payment

Our pricing structure is transparent and competitive. Prices are based on the scope of work, materials required, and time involved. Detailed quotes are provided upon request.

• Payments are due upon completion of the service unless otherwise agreed upon.
• We accept payments via bank transfer, credit/debit cards, and other secure payment methods.
• Late payments may result in additional fees or suspension of services.

4.2 Refunds

Refunds are subject to our refund policy, which outlines the conditions under which refunds may be granted. Please refer to our refund policy for more detailed information.

5. Client Responsibilities

Clients are expected to provide accurate information regarding the site conditions and any specific requirements they may have. Ensuring that the garden area is accessible and free from hazards is also the client's responsibility.

5.1 Access to Property

Clients must grant Gardener London access to the property during scheduled service times. Failure to do so may delay the service or incur additional charges.

5.2 Safety and Compliance

Clients must ensure that the garden area complies with local regulations and safety standards. Gardener London is not liable for any issues arising from non-compliance.

6. Quality Assurance

We are committed to delivering high-quality services. If you are not satisfied with the work performed, please contact us within 14 days, and we will address your concerns promptly.

6.1 Guarantees

Gardener London offers guarantees on specific services and materials used. Detailed information about our guarantees is provided in the service agreement.

6.2 Complaint Resolution

We strive to resolve any complaints amicably. Should a dispute arise, we encourage open communication to reach a satisfactory resolution.

7. Liability

Gardener London strives to perform services to the highest standards. However, we are not liable for indirect or consequential losses or damages resulting from our services.

We carry appropriate insurance to cover any accidental damage or injuries that may occur during the provision of our services.

8. Intellectual Property

All content, including text, images, and designs, created by Gardener London remains the intellectual property of the company. Unauthorized use or reproduction is prohibited.

9. Privacy Policy

Your privacy is important to us. We collect and use personal data in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined.

9.1 Data Protection

We implement robust data protection measures to ensure the security of your personal information. Details of our data protection practices are available in our Privacy Policy.

10. Changes to Terms and Conditions

Gardener London reserves the right to modify these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

10.1 Notification

Updates to the terms will be communicated via email or through our website. It is the client's responsibility to stay informed about any changes.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

12.1 Entire Agreement

These terms constitute the entire agreement between Gardener London and the client regarding the use of our services, superseding all prior agreements or understandings.

13. Contact Information

While specific contact details are excluded as per guidelines, clients can reach out through our official channels for any queries or concerns related to these terms and conditions.

14. Miscellaneous

Any additional terms or conditions specific to a service will be outlined in the service agreement document provided to the client.

By using Gardener London's services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.